Tenant Relationship Management

Tenant Relationship Management

Stay informed of your tenants at a glance - including exposure, current sentiment and key contacts - with TRM.

About this course

In this course, we walk through the Tenant Relationship Management tool (TRM), available only to owner organizations. TRM provides complete visibility into every single one of your tenants across your entire portfolio, automatically surfacing contacts, relationships and other connections previously difficult to find or understand. From this data TRM helps you improve leasing retention and help accelerate new deals by leveraging existing tenant relationships.

 

What you'll learn:

  • How to navigate and filter within the TRM module.
  • How to leverage TRM Tenant Profiles.
  • How to log Tenant Updates.
  • How to leverage TRM data for your leasing strategy.

 

Expectations:

  • Watch 1 video.
  • Complete 3 short, interactive scenarios.

 

Who should take this course?

  • Portfolio and asset managers.
  • Internal leasing teams.

Curriculum15 min

  • Tenant Relationship Management 3 min

    TRM

  • TRM: Analyzing a specific tenant
  • How to leverage Tenant Profiles 2 min
  • How to log Tenant Updates 2 min
  • Where does my TRM data come from? Who else can see it? 3 min
  • TRM Data Maintenance
  • Tip: Create Hierarchies in TRM 3 min
  • Tip: Merge duplicate tenants in TRM 2 min
  • Review
  • VTS3 Mini Quiz: TRM 101
  • Summary

About this course

In this course, we walk through the Tenant Relationship Management tool (TRM), available only to owner organizations. TRM provides complete visibility into every single one of your tenants across your entire portfolio, automatically surfacing contacts, relationships and other connections previously difficult to find or understand. From this data TRM helps you improve leasing retention and help accelerate new deals by leveraging existing tenant relationships.

 

What you'll learn:

  • How to navigate and filter within the TRM module.
  • How to leverage TRM Tenant Profiles.
  • How to log Tenant Updates.
  • How to leverage TRM data for your leasing strategy.

 

Expectations:

  • Watch 1 video.
  • Complete 3 short, interactive scenarios.

 

Who should take this course?

  • Portfolio and asset managers.
  • Internal leasing teams.

Curriculum15 min

  • Tenant Relationship Management 3 min

    TRM

  • TRM: Analyzing a specific tenant
  • How to leverage Tenant Profiles 2 min
  • How to log Tenant Updates 2 min
  • Where does my TRM data come from? Who else can see it? 3 min
  • TRM Data Maintenance
  • Tip: Create Hierarchies in TRM 3 min
  • Tip: Merge duplicate tenants in TRM 2 min
  • Review
  • VTS3 Mini Quiz: TRM 101
  • Summary